These general terms and conditions of the Golden Lion Hotel, at Havlíčkovo náměstí 176, 580 01 Havlíčkův Brod (hereinafter referred to as “hotel”), regulate the contractual relationship between the hotel operator, PETRKOV s.r.o, with its registered office at Havlíčkovo náměstí 176, 580 01 Havlíčkův Brod, ID No.: 07213107, registered in the Commercial Register – File No. C 41945 kept at the Regional Court in Hradec Králové (hereinafter referred to as the “accommodation provider”) and the accommodated natural person (hereinafter referred to as the “accommodator”). By concluding an accommodation contract (hereinafter referred to as the “Contract”), the accommodation provider undertakes to provide temporary accommodation (the right to use the accommodation space in the hotel) to the accommodated person for an agreed period of time, and the person who creates the order (“orderer”) undertakes to pay the accommodation provider the agreed price for the accommodation. The guest and the customer may or may not be the same person. The provisions of these GTC apply unless otherwise agreed in writing by the parties in the contract. Relationships not regulated by the contract and these GTC are governed by Act No. 89/2012 Coll., the Civil Code (in particular the provisions of Sections 2326 to 2331). If the contracting party on the part of the client is a consumer (i.e. a non-entrepreneur), relations not governed by the contract and these GTC are also governed by Act No. 634/1992 Coll., on Consumer Protection.
These GTC are freely available on the hotel’s website.
1) Ordering a stay, establishment of a contractual relationship
The stay in the hotel can be booked via the e-form on the hotel’s website https://www.uzlateholva.cz, by e-mail, by phone or in person at the reception (“reservation”).
The essential elements constituting a proper reservation are:
1. name and address of the guest, country of residence and contact (telephone, e-mail); in the case of natural persons running a business, business name, registration number, VAT number and registered office. If the client is a person different from the accommodated person, he/she shall provide the same information as the accommodated person in the order. If the client is a legal entity, the company name, registration number, VAT number and registered office
2. the date of stay, the choice of a specific room and other services and the method of payment of the price.
A contractual relationship is established:
1. at the time when the accommodation is arranged on the spot or when the accommodation is booked in person;
2. on the basis of a telephone, email or personal order at the moment when this order is confirmed by the accommodation provider resp. otherwise, the reservation of the specific accommodation will be notified;
In the event that the advance payment of the client is not credited to the account of the accommodation provider in accordance with the advance letter (advance invoice), which will be issued by the accommodation provider after the creation of the order, then the accommodation provider is not obliged to provide accommodation or. maintain the reservation and may cancel the accommodation, whereby he/she is entitled to a cancellation fee according to this contract.In the event that the order is vague or does not contain all the necessary data specified in Art. II para. 2 of these GTC is not binding on the accommodation provider. The accommodation provider informs the client of this fact and invites the client to complete and specify the order.
2) Rights and obligations of the resident
By concluding the accommodation contract, the guest has the right to use the reserved accommodation premises and facilities of the hotel and to use other services associated with the accommodation within the agreed time. The guest must exercise his/her rights in accordance with any hotel policies or regulations for guests (accommodation rules).
The guest is obliged to comply with the hotel’s accommodation rules, the swimming pool’s operating rules, as well as other internal regulations issued by the hotel relating to the provision of accommodation and services. The guest is obliged to use the accommodation premises as well as the common areas of the hotel and to accept the services associated with the accommodation properly so that the accommodation provider does not incur damage.
The Guest may not make any changes in the accommodation area or anywhere in the Hotel or move or relocate any furniture or equipment in the Hotel without the express written consent of the Accommodation Provider. If the guest violates this prohibition, he/she is obliged to remove the unauthorized change immediately, but no later than at the end of the accommodation.
The guest is not allowed to accommodate third parties in the hotel and in the hotel rooms without the express written consent of the accommodation provider. Violation of this obligation by the accommodation provider is considered a gross breach of obligations, which may result in immediate termination of the contract without notice pursuant to Art. VIII para. 6 of these GTC.
Other persons may use the accommodation instead of the original persons listed in the reservation. However, this must be reported to the accommodation provider no later than the first day of use. By entering the accommodation, the new guests agree to the accommodation, services and their price and confirm that they meet all the conditions for participation in the accommodation and use of the services, and the client undertakes to ensure this.
The guest has the right to complain about any deficiencies in the services provided by the accommodation provider. The guest is obliged to file a complaint with the accommodation provider without undue delay, no later than one day after the discovery of the deficiencies. The complaint must be specific enough to clearly identify the individual deficiencies. The accommodation provider shall settle the received complaint within a period of time corresponding to the nature of the claimed deficiency. The time limit for the settlement of the complaint is suspended for the period during which the accommodated person has not provided the accommodation provider with the necessary cooperation to settle the complaint.
The guest is liable to the accommodation provider for any damage caused intentionally or negligently in the hotel premises and its immediate surroundings. The guest is also responsible for any damage caused by his/her animals or guests visiting the property. The guest is obliged to report the damage to the accommodation provider immediately and to compensate the accommodation provider in full.
The guest has the right to cancel the confirmed reservation (terminate the contract) or terminate the accommodation early at any time before the start of the stay under the conditions specified in Art. VIII of these GTC.
3) Rights and obligations of the accommodation provider
The conclusion of the accommodation contract creates the obligation of the accommodation provider to provide the accommodation and other services agreed in the contract to the accommodated person in the required scope and quality within the agreed time. The accommodation provider is also obliged to provide the guest with important information about accommodation and other services, as well as information about check-in.
The landlord shall hand over the accommodation space to the accommodated person in a condition suitable for proper use and shall ensure the undisturbed exercise of his/her rights related to the accommodation.
The accommodation provider is entitled to provide the guest with alternative accommodation of the same quality (other than the booked room) only with the guest’s consent.
The accommodation provider has the right to charge at any time, respectively. to continuously charge for additional services ordered by the accommodation provider in the hotel beyond the scope of the accommodation contract.
4) Price of services
The prices of services provided by the hotel are listed in the current price list or in the current stay packages on the website – https://www.uzlateholva.cz.
The prices of services include a fee (accommodation, recreation, etc.), which is collected in the amount set by a generally binding decree of the municipality.
5) Payment terms
Unless a different date is specified in the booking confirmation, the balance of the deposit for accommodation and other services must be paid no later than the day before the start of the services. In the event of non-compliance with the deadline for payment of the deposit by the accommodated party, it is deemed that the accommodated party has terminated the contract in accordance with the provisions of these GTC. This does not apply if the accommodation provider informs the guest otherwise. In the event of withdrawal from the contract, the client is entitled to a refund of the deposit. The right to payment of the advance payment shall be set off against the Client’s obligation to pay the cancellation fee pursuant to Art. VIII para. 3 of these GTC.
In the event that the amount of the deposit paid is insufficient to cover the cancellation fee, the client is obliged to transfer the amount due to the bank account of the accommodation provider without undue delay after withdrawal from the contract.
In cases where the accommodation is not paid in advance, the accommodation provider’s obligation to provide services is conditional upon payment of the total amount of accommodation as set out in Art. I. para. 3 a) of these GTC.
When booking online, payment is made in full without cash.
The guest is entitled to pay the agreed price or deposit in the following ways:
1. by wire transfer to the accommodation provider’s account 5403811329/0800;
2. cash at the hotel reception;
3. in the form of gift and discount coupons, club cards and other means to which the accommodation provider has committed to accept;
4. the balance of the price is paid on the last day of accommodation at the latest.
6) Gift vouchers
A contract may be concluded between the accommodation provider and the client, the subject of which is the obligation of the accommodation provider to issue the client a gift voucher for accommodation and other services related to accommodation and the obligation of the client to pay the agreed price for the gift voucher. The gift voucher may be assigned by the customer to any third party.
In order to use the hotel services, the gift voucher holder must present the gift voucher in physical form.
Upon presentation of the gift voucher, the accommodation provider will provide either the specific services specified in the voucher (service voucher) or the services in the value specified on the voucher, or the value of the voucher will be offset against the total price of the services ordered by the voucher holder (nominal voucher).
The voucher can only be redeemed at the accommodation provider.
Vouchers can be purchased cashless on the website https://www.uzlateholva.cz/ or in person in cash or by card at the hotel reception.
The gift voucher is only valid for the time period stated on the voucher. The voucher holder has no right to receive services after the date stated on the voucher.
The gift voucher cannot be returned and the purchase price refunded.
The voucher can only be redeemed once, as part of a single order. The nominal voucher can also be used partially and gradually.
The provisions of this article do not apply to gift, discount or similar vouchers, cards or services of third parties, which can also be redeemed with the accommodation provider. Their use is subject to the terms and conditions agreed between the issuer and the accommodation provider.
7) Accommodation services
Upon check-in, guests must present their ID card, passport or other identification at the hotel reception. After completing these formalities, the hotel reception will check the guest in and provide further information about the stay.
For more information about accommodation in the hotel, please refer to the hotel’s accommodation regulations and other internal rules of the hotel.
The accommodation provider does not operate a guarded parking lot and is not liable for damage caused to vehicles and items left in them, nor for live animals, unless the accommodation provider declares in writing that he has taken custody of such items or animals.
8) Termination of contract, cancellation fees
The guest/customer may withdraw from the contract due to a material breach of the accommodation provider’s obligations under the law or these GTC.
The client has the right to terminate the contract at any time before the start of the accommodation, verbally or in writing, without notice and without giving any reason.
In the event of termination of the contract without notice, the client is obliged to pay the accommodation provider a cancellation fee under the following conditions:
If there is a cancellation:
1. More than 3 days before arrival / 0% of the price;
2. 3-0 days / 100% of the price of the stay;
3. The cancellation fee is inclusive of VAT.
For the purposes of calculating the cancellation fee, the number of days remaining until the arrival date includes the day on which the notice was delivered to the accommodation provider, but not the day of arrival.
In the event of termination of the contract by the client, the accommodation provider is obliged to return the deposit paid for the stay within 30 days of the date on which the notice is delivered. If the accommodation provider is entitled to cancellation fees, the accommodation provider will pay the difference between the deposit already paid and the relevant cancellation fees.
If the guest does not stay at the hotel without terminating the contract in accordance with par. 2 of this article, the accommodation provider shall lose the right to reimbursement of any financial benefit provided to the accommodation provider.
The landlord is entitled to terminate the contract without notice if the guest grossly violates his/her obligations under the contract, these GTC, the accommodation regulations or if he/she violates good morals. The accommodation provider’s right to payment of the total price of the accommodation is not affected.
The accommodation provider is also entitled to withdraw from the contract for technical reasons or reasons of force majeure that objectively do not allow the accommodation provider to accommodate the guest.
9) Out-of-court resolution of consumer disputes
In the event that a consumer dispute arises between us and the consumer under a contract of sale or a contract for the provision of services, which cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court settlement of such a dispute to the designated body for the out-of-court settlement of consumer disputes, which is:
Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Stepanska 44
110 00 Prague 1
Email: adr@coi.cz
Website: adr.coi.cz
10) Final provisions
Changes and additions to these GTC may be individually regulated between the accommodation provider and the accommodated person in a written accommodation contract.
The accommodation provider reserves the right to change and amend these GTC. The accommodation provider shall inform the accommodated and the client of any changes.
These GTC are considered an integral part of each individually concluded accommodation contract within the meaning of § 1751 CC and their full text is published by the accommodation provider on the hotel’s website.
In the event of a conflict between the language versions of these GTC, the GTC in the Czech language shall prevail.
These GTC come into force on 1. 10. 2018